Refund/Return/Cancellation Policy

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Cancellation:

Please be aware that due to the perishable nature of our goods we are unable to accept cancellations once the payment is confirmed. In case of any emergency, please contact us by calling +971 4 333 8838 or email at info@c2cdxb.com, where the situation will be reviewed by the Management on a case by case basis.

Returns & Exchanges (if applicable):

Items ordered, delivered and accepted are final and cannot be returned. In the event that you find a problem with an item at the time of delivery, please contact us by calling +971 4 333 8838 or email at info@c2cdxb.com and we will consider your comments for review.

To be eligible for a return, the product must be unused/unopened and in the same condition that you received it. Your item must be in the original packaging. If wrong item was delivered www.c2cdxb.com will take full responsibility will arrange a suitable replacement. Your item needs to have the receipt or proof of purchase. We will send you the replacement of that product on our next delivery to your area. Depending on where you live, the time it takes for your exchanged product to reach you may vary.If any issues are only noticed after the delivery is completed, please contact the management at www.c2cdxb.com and each occurrence will be evaluated and actioned on a case by case basis, fairly and honestly.

Refund Policy:

After online payments have been processed and confirmed, refunds are not possible. In the event of an emergency, the management will consider the circumstance for review. If the management deems it acceptable, then a refund can be considered.“refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.”